Are You Being Served?

One of the directors is retiring from the board due to ill health, and Mr. Rumbold is being considered for the position. Mr Humphries seems to know a lot about the future of Mr Rumbold.

Following Mr. Grainger being late from his coffee break, Mr. Rumbold and Captain Peacock institute a book that must be signed and timed when people take their tea or coffee break or go to the toilet.

As a reward for being at Grace Brothers for 20 years, Captain Peacock is given the key to the executive washroom and access to the executive dining room, both of which annoy Mr. Grainger in particular.

Mr. Lucas has a girl coming to visit him, so he tries to find the way to be sent home early.

Mrs. Slocombe argues with Captain Peacock and Mr. Rumbold when she refuses to sell certain items. Things change when Young Mr. Grace suggests he is about to get married.

Young Mr. Grace decides to have a "German Week" where the department will sell only German goods.

When Young Mr. Grace decides that he can only afford to have half of the department decorated both departments are temporarily merged for the duration.

At an after-hours meeting, the staff open the department’s Suggestion Box, only to find that there are no useful suggestions. They then decide that background music and a recorded store-wide voiceover will boost their sales.

Christmas Special episode. The staff are called to an early morning meeting to decide on ways to boost Christmas sales figures. However, Young Mr. Grace has already decided that all the floor staff will have to wear novelty costumes, something which none of them are too happy about.